Thank you for choosing TidyBox!
We’re committed to delivering great products at the best prices. To keep costs low and quality high, we ship directly from our warehouse in Asia.

🚚 Shipping Methods

United States

• Standard Shipping (FREE): Delivery in 7–20 days.
• Express Shipping ($10.00): Your order is packed and processed first. Delivery in 6–19 days.

International Orders

• Standard delivery times vary by destination, typically 12–25 days depending on customs clearance and local postal services.

🕒 Order Processing
All orders are processed, packed, and shipped within 1–3 business days.
Once shipped, you’ll receive a confirmation email with tracking details.

📍 Tracking Your Order
A tracking link will be provided as soon as your package leaves our warehouse so you can follow its journey until it arrives at your doorstep.

⏳ Possible Delays
While we partner with reliable carriers, delays can sometimes occur due to:

• Customs inspections
• Weather conditions
• Global or local shipping disruptions

We kindly ask for your patience if this happens.

💬 Customer Support
Your satisfaction is our priority.
For the fastest assistance, please contact us through the Live Chat on our website.
If you cannot access the chat, you may reach us via email (backup channel – please use website chat first) at TidyBoxOnline@gmail.com.

Thank you for being part of the TidyBox family – we truly appreciate your support! 💙

Thank you for shopping with TidyBox! 💙
We want you to enjoy every order with us. While we don’t accept returns for change of mind, we’re here to help if something goes wrong.

✅ When We Accept Returns/Refunds

You may request a refund or replacement if:

• 📦 The item arrived damaged or defective.
• 🎨 You received the wrong product, size, or color.
• ➕ Your order was missing an item.

📝 How to Request

• ⏰ Contact us within 7 days of receiving your order.
• 📷 Provide photos or an unboxing video as proof.
• 🚚 In most cases, you don’t need to send the item back — we’ll either refund you or send a replacement free of charge.

⚠️ Important Notes

• ❌ Orders with the wrong size/color chosen by the customer or an incorrect shipping address are not eligible for refund.
• 🎟️ As a goodwill gesture, we may offer a discount code for your next purchase.

💬 Need Help?

For the fastest support, reach us via Live Chat on our website.
You can also email us anytime at TidyBoxOnline@gmail.com.